Shipping policy

Shipping Area

We currently ship only to valid addresses in the 48 contiguous United States. We do not currently ship to Alaska, Hawaii, U.S. territories, APO or FPO addresses, or international destinations.

Processing and Delivery Estimates

Orders are normally processed within 1 to 3 business days, excluding weekends and U.S. federal holidays. After shipment, estimated transit time is 5 to 8 business days.

Processing and transit estimates are not guaranteed delivery dates. Severe weather, carrier disruptions, address issues, high-volume periods, and events outside our reasonable control may cause delays.

Carriers Shipping Charges and Tracking

We select an appropriate parcel carrier based on the destination, package, service availability, and delivery requirements. Available shipping charges are shown at checkout before payment.

When tracking is available, we send it to the email address used for the order. Tracking can take time to update after a label is created.

Address Changes and Delivery Issues

Customers are responsible for providing a complete and accurate delivery address. Contact support@suburbancozy.com immediately if an address needs correction. We cannot guarantee changes after fulfillment begins.

If a package is returned because of an incorrect or incomplete address, refusal, or repeated failed delivery, additional shipping charges may apply before reshipment. If tracking shows delivered but the package cannot be found, check the delivery area and household members, then contact the carrier and our support team promptly.

Delays and Unavailable Items

If we cannot ship within the stated or otherwise promised time, we will contact you with available options. Where required, we will request consent to a delay or provide a refund for unshipped merchandise.

Damage or Missing Contents

Inspect the package after delivery. Report damaged items, incorrect items, or missing contents to support@suburbancozy.com promptly and include the order number, photos, and a description of the issue. Keep the product and packaging until the claim is resolved.