Privacy policy

Scope

This Privacy Policy explains how Suburban Cozy Diner LLC collects, uses, discloses, and protects personal information when you visit or make a purchase from https://suburbancozy.com, contact us, or otherwise interact with our store. Shopify provides the ecommerce platform used to operate the store.

Information We Collect

We may collect identifiers and contact information such as your name, billing and shipping address, email address, and telephone number; order and transaction information; account and customer-service communications; device, browser, cookie, approximate location, and website activity information; and marketing preferences.

Payment card information is processed by authorized payment providers. We generally receive transaction confirmations and limited payment details rather than complete card numbers.

How We Use Information

We use personal information to process payments and orders, arrange shipping, provide tracking and customer support, handle returns and refunds, maintain store security, prevent fraud, comply with legal and tax obligations, improve the website, measure performance, and send marketing communications when permitted. You may unsubscribe from marketing email using the link in the message.

How We Disclose Information

We may disclose information to Shopify; payment processors; shipping carriers and fulfillment providers; fraud-prevention, analytics, advertising, customer-support, email, and information-technology providers; professional advisers; and government authorities when legally required. These parties receive information as needed to perform services or meet legal obligations.

We may also disclose information in connection with a merger, financing, reorganization, sale of assets, or similar business transaction, subject to applicable law.

Cookies and Advertising

We and our service providers, including Shopify, may use cookies, pixels, local storage, and similar technologies to operate the store, remember preferences, analyze traffic, prevent fraud, and support advertising. See the Cookie Policy for more information and available controls.

Depending on the services enabled in the Shopify admin and installed apps, certain disclosures may be considered a sale, sharing, or targeted advertising under applicable state privacy laws. Eligible users may use the store data-sharing opt-out page, cookie preferences, or a recognized Global Privacy Control signal where supported.

Retention and Security

We retain personal information for as long as reasonably necessary to provide the store, complete transactions, maintain business and tax records, resolve disputes, enforce agreements, prevent fraud, and comply with law. Retention periods vary by record type and legal requirement.

We use reasonable administrative, technical, and organizational safeguards. No online transmission or storage system is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on where you live and whether a law applies to our business, you may have rights to request access to, correction of, or deletion of personal information; obtain information about collection and disclosure; receive a portable copy; opt out of sale, sharing, targeted advertising, or certain profiling; limit certain uses of sensitive personal information; and appeal a decision. We will not unlawfully discriminate against you for exercising a privacy right.

To submit a privacy request, email support@suburbancozy.com or call +1 (475) 261-2774. State “Privacy Request” in the subject line and describe your request. We may need to verify your identity and authority before acting. An authorized agent may submit a request where permitted by law.

California Notice

California residents may have rights under the California Consumer Privacy Act, as amended, if that law applies to our business. These may include rights to know, delete, correct, opt out of sale or sharing, limit certain uses of sensitive personal information, and receive equal service. We honor legally required opt-out preference signals, including Global Privacy Control, when recognized and technically received.

We do not knowingly sell personal information for money. Whether particular analytics or advertising activities constitute “sharing” depends on the tools enabled on the store. The published policy and privacy controls should be reviewed whenever an app, pixel, advertising service, or Shopify data setting changes.

Children

The store is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can review and delete it as appropriate.

Changes and Contact

We may update this Privacy Policy to reflect operational, legal, or regulatory changes. The updated date appears at the top of this document. Privacy questions may be sent to support@suburbancozy.com or mailed to Suburban Cozy Diner LLC, 754 Washington St, San Francisco, CA 94108, United States.