FAQ

What products do you sell

We offer coffee cups, travel drinkware, related carrying accessories, and retro American diner-inspired home decor. Product availability may change.

Where do you ship

We ship only to the 48 contiguous United States. We do not currently ship to Alaska, Hawaii, U.S. territories, APO or FPO addresses, or international destinations.

How long will my order take

Processing normally takes 1 to 3 business days. Estimated delivery after shipment is 5 to 8 business days. Carrier or weather delays can affect delivery.

How do I track my order

When tracking is available, it is emailed after shipment. Tracking may take time to show movement.

Can I change or cancel an order

Contact support@suburbancozy.com as soon as possible. Changes or cancellations cannot be guaranteed after fulfillment begins.

What is the return window

Eligible returns must be requested within 30 calendar days after delivery. Items must meet the conditions in the Return and Refund Policy.

Who pays return shipping

Customers pay return shipping for change-of-mind returns. If we confirm that an item arrived damaged, defective, or incorrect, we will provide an appropriate solution at no additional cost.

When will I receive my refund

Approved refunds are normally issued within 5 to 10 business days after return inspection. Additional bank processing time may apply.

What if my item arrives damaged

Email support@suburbancozy.com promptly with your order number and clear photos of the product, packaging, and shipping label. Keep all packaging until the issue is resolved.

Are product colors and measurements exact

We make reasonable efforts to show products accurately. Colors can vary by screen, and measurements described as approximate may have small manufacturing variations.

How can I contact you

Email support@suburbancozy.com, call +1 (475) 261-2774, or write to 754 Washington St, San Francisco, CA 94108, United States.